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Official Responsible Gambling & Player Protection Tools

At Holyluck, we are committed to ensuring that gaming remains a safe and enjoyable form of entertainment. We recognise that while most players gamble responsibly, some individuals may experience difficulties. Our responsible gambling policy is designed to protect players, provide tools for self-control, and offer support to those who may need it.

Self-control tools

Holyluck provides a range of tools to help you maintain control over your gaming activity. These features are designed to support responsible gambling habits and can be activated at any time through your account settings or by contacting our support team.

ToolDescriptionHow to activate
Deposit limitsSet daily, weekly, or monthly limits on the amount you can deposit into your accountAccess your account settings or contact [email protected]
Time limitsRestrict the amount of time you spend on the platform during a session or over a specified periodAvailable in account settings under responsible gambling tools
Self-exclusionTemporarily or permanently close your account to prevent access to gaming servicesContact [email protected] with your preferred exclusion period

Gambling problem self-assessment

If you are concerned about your gambling habits, consider the following questions honestly. If you answer "yes" to several of these, it may be time to seek help:

  • Do you spend more money on gambling than you can afford to lose?
  • Have you tried to cut down on gambling but found it difficult?
  • Do you gamble to escape problems or relieve feelings of anxiety or depression?
  • Have you borrowed money or sold possessions to fund your gambling?
  • Has gambling caused problems in your relationships with family or friends?
  • Do you feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
  • Have you lied to others about the extent of your gambling?

Self-exclusion procedure

Self-exclusion is a voluntary measure that allows you to take a break from gambling for a specified period. During this time, you will not be able to access your account or place any bets on the platform.

To initiate self-exclusion, send an email to [email protected] stating your request and the desired exclusion period (ranging from 1 day to 5 years). Our support team will guide you through the process and confirm the activation of your self-exclusion.

Please note that self-exclusion is permanent for the selected duration and cannot be reversed. During the exclusion period, you are not permitted to create a new account, and any attempt to do so may result in the permanent closure of your original account.

Protection of minors

Holyluck strictly prohibits the use of our services by individuals under the age of 18. It is illegal for minors to gamble, and we take this matter very seriously. We employ robust age verification procedures during the registration process to ensure compliance with this policy.

We encourage parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. Consider using parental control software such as Net Nanny, CyberPatrol, or other filtering tools to block access to gambling websites. Keep your login credentials secure and monitor internet usage to protect young people from inappropriate content.

Support resources

If you or someone you know is struggling with gambling-related issues, help is available. The following organisations provide confidential support, advice, and treatment for gambling addiction:

  • GamblingCare.ie - Provides free, confidential support and counselling for individuals affected by problem gambling in Ireland. Website: www.gamblingcare.ie
  • Gambling Therapy - Offers online support and counselling services in multiple languages. Website: www.gamblingtherapy.org
  • Gamblers Anonymous Ireland - A fellowship of individuals who share their experiences and support each other in overcoming gambling addiction. Website: www.gamblersanonymous.ie
  • BeGambleAware - Provides information, advice, and support for anyone affected by gambling harm. Website: www.begambleaware.org

For immediate assistance, you can also contact our support team at [email protected]

Safe gambling tips

To ensure that gambling remains a fun and safe activity, follow these practical guidelines:

  • Only gamble with money you can afford to lose - never use funds intended for essential expenses.
  • Set deposit and time limits before you start playing and stick to them.
  • Take regular breaks to avoid fatigue and maintain clear judgement.
  • Never chase losses - accept that losing is part of the game and walk away when you reach your limit.
  • Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs.
  • Keep gambling in balance with other hobbies and activities - it should not be your only source of entertainment.
  • Seek help early if you feel that gambling is becoming a problem.